# Airroute Travel & Tours – Privacy Policy
**Effective Date:** October 24, 2026
**Last Updated:** October 24, 2026
At **Airroute Travel & Tours**, your privacy and the protection of your personal information are important to us. We are committed to handling your information responsibly, transparently, and securely.
This Privacy Policy explains how Airroute Travel & Tours ("Airroute," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you visit our website, contact us, request travel services, or make a booking.
Our privacy practices are guided by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal information necessary to provide travel services and respond to customer inquiries.
**Personal and Contact Information**
- Full name
- Email address and telephone number
- Mailing or billing address
- Date of birth and nationality, when required for travel
- Emergency contact information, where necessary
**Travel and Booking Information**
- Travel destinations and dates
- Flight and accommodation preferences
- Passport details and travel document information, when required
- Airline booking references and itinerary details
- Visa or immigration-related information necessary to arrange requested services
- Special assistance or accessibility requirements voluntarily provided by customers
**Payment Information**
When processing bookings or payments, we may collect billing information, payment transaction details, and other information required to complete purchases.
Payment card information may be processed through authorized payment service providers. The information retained by Airroute depends on the payment methods and systems used.
**Website Information**
When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, and website interaction data.
2. How We Use Your Information
We collect and use personal information for legitimate business and travel-related purposes, including:
- Processing flight, hotel, vacation, and other travel reservations
- Preparing itineraries and travel documentation
- Communicating booking confirmations and schedule changes
- Providing customer support and responding to inquiries
- Processing payments, refunds, and cancellations
- Coordinating with airlines, hotels, tour operators, and travel partners
- Meeting legal, regulatory, and financial obligations
- Improving our website and customer experience
- Sending promotional offers and travel updates where permitted by law
We limit the collection and use of personal information to purposes that are reasonable and necessary for our services or otherwise authorized by law.
3. Consent and Customer Choices
By providing your personal information when requesting or purchasing travel services, you consent to its collection, use, and disclosure for the purposes explained at the time of collection, subject to applicable privacy laws.
Where required, we will request express consent, particularly for sensitive personal information or purposes that are not essential to providing the requested service.
You may withdraw your consent by contacting us, subject to applicable legal or contractual restrictions.
Please understand that withdrawing consent for information essential to completing a reservation may affect our ability to provide certain travel services.
4. Sharing Information With Travel Partners
To arrange and manage travel bookings, Airroute may share necessary customer information with trusted third parties, including:
- Airlines and airline reservation systems
- Hotels and accommodation providers
- Tour operators and travel service suppliers
- Travel insurance providers
- Payment processing companies
- Technology and booking system providers
- Government, customs, immigration, or regulatory authorities where required
Information is shared only when reasonably necessary to fulfil the requested travel service, support our operations, or comply with applicable law.
We do not sell customer personal information to data brokers.
Third-party travel providers may have independent privacy policies governing their handling of information.
5. International Transfers of Personal Information
Travel arrangements frequently involve destinations and service providers outside Canada.
To complete international bookings, your personal information may need to be transferred to airlines, hotels, tour operators, reservation systems, or other service providers located in foreign countries.
Personal information processed outside Canada may be subject to the laws of that country, including lawful access by government authorities.
We take reasonable steps to assess and manage the privacy risks associated with transferring personal information to service providers.
6. Payment Security
We recognize the importance of protecting financial information.
Payment transactions should be handled using appropriate security safeguards and authorized payment processing systems.
Depending on the selected payment method, customers may be directed to a third-party payment provider whose own privacy and security policies apply.
Customers should avoid sending complete credit card details, passwords, or other highly sensitive payment information through unsecured email or messaging platforms.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, improve performance, remember preferences, and understand visitor activity.
Depending on the tools enabled on our website, these technologies may include:
- Essential cookies required for website operations
- Analytics cookies that help measure website usage
- Preference cookies that remember visitor settings
- Marketing cookies, where applicable and permitted
You can manage or restrict cookies through your browser settings and any consent controls provided on our website.
Disabling some cookies may affect website functionality.
Where legally required, we will obtain consent before using non-essential tracking technologies.
8. Marketing Emails and Communications
Airroute may occasionally send travel promotions, special offers, newsletters, and service updates to customers who have provided appropriate consent or where communication is otherwise permitted by law.
Our commercial electronic communications are intended to comply with Canada's Anti-Spam Legislation (CASL).
You may unsubscribe from promotional communications using the unsubscribe option provided in marketing messages or by contacting us directly.
We will process unsubscribe requests within the time required by applicable law.
Please note that essential booking confirmations, flight updates, payment receipts, and service-related communications may still be sent when necessary to fulfil your travel arrangements.
9. Protecting Your Personal Information
We are committed to maintaining appropriate safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, theft, or misuse.
Safeguards may include administrative procedures, access restrictions, staff confidentiality requirements, and technical protections appropriate to the sensitivity of the information.
Access to customer information should be restricted to authorized personnel and service providers who require it for legitimate business purposes.
Although reasonable security measures are used, no electronic transmission or storage system can be guaranteed to be completely secure.
If a privacy breach occurs, we will assess the risks and provide required notifications to affected individuals and regulators in accordance with applicable law.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to meet applicable legal, accounting, regulatory, contractual, and recordkeeping requirements.
Retention periods may vary depending on the type of information and the services provided.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it in accordance with applicable retention policies and legal obligations.
11. Your Privacy Rights
Subject to applicable laws and permitted exceptions, you may request to:
- Access personal information held about you
- Correct inaccurate or incomplete information
- Withdraw consent for certain uses of your information
- Ask questions about how your information is collected or disclosed
- Request deletion of information where appropriate
- Raise concerns regarding our privacy practices
We may need to verify your identity before responding to requests involving personal information.
We will respond to privacy requests within applicable legal timeframes.
If you are dissatisfied with our handling of a privacy concern, you may contact the Office of the Privacy Commissioner of Canada at [www.priv.gc.ca](https://www.priv.gc.ca).
12. Children's Privacy
Our travel services may involve bookings for children or minors.
Where personal information about a minor is required for travel, we will seek appropriate consent from a parent, legal guardian, or another person legally authorized to provide it, as required by applicable law.
We do not knowingly collect children's information for unrelated marketing purposes without appropriate authorization.
13. Third-Party Websites
Our website may contain links to airlines, travel suppliers, accommodation providers, insurance companies, and other external websites.
These third-party websites operate independently and may follow different privacy and information-handling practices.
Airroute is not responsible for the privacy practices of independent external websites.
We encourage customers to review the privacy policies of third-party providers before submitting personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website functionality, legal obligations, or privacy practices.
Any updates will be published on this page with a revised effective or last-updated date.
Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is used or disclosed.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
**Airroute Travel & Tours**
Privacy Officer
Ontario, Canada
**Email:** [Insert official privacy contact email]
**Phone:** [Insert business phone number]
**Website:** [Insert current official website URL]
We value your trust and are committed to treating your personal information with care and respect.
**Airroute Travel & Tours — Your Journey, Your Privacy, Our Priority.**