This Privacy Policy explains how Airroute Travel & Tours Inc. ("Airroute", "we", "us") collects, uses and protects your personal information when you visit our website or contact us about a trip.
Information we collect
- Details you give us when you send an enquiry: your name, phone number, travel dates, number of travellers and any message you write.
- Details needed to make a booking: passport names, dates of birth, contact details, and special requests such as dietary or accessibility needs.
- Basic technical information collected automatically, such as your browser type and pages visited.
How we use your information
- To answer your enquiry and prepare quotes and itineraries.
- To make and manage bookings with airlines, hotels and other travel suppliers.
- To send you important information about your trip.
- To meet our legal and regulatory obligations.
We do not sell your personal information.
WhatsApp enquiries
When you press "Send enquiry on WhatsApp", the details you typed are placed into a WhatsApp message on your device. The message is only sent when you press send in WhatsApp. WhatsApp is operated by a third party and its own privacy policy applies to messages sent through it. We also keep a copy of the enquiry details on our website so our team can follow up.
Sharing your information
We share your information only with the suppliers needed to deliver your trip (for example airlines, hotels, tour operators and insurers), with service providers who help us run our business, or where the law requires it. Some suppliers are located outside your country.
Cookies
Our website uses only the cookies needed for it to work, such as remembering that you dismissed our privacy notice. We do not use advertising cookies.
How long we keep information
We keep your information only as long as needed for the purposes above and to meet legal, tax and accounting requirements.
Your rights
You may ask to see, correct or delete the personal information we hold about you, or withdraw your consent to its use, subject to legal limits. Contact us using the details below.
Security
We use reasonable physical, technical and administrative safeguards to protect your information. No method of transmission over the internet is completely secure.
Contact us
Questions about this policy can be sent to sales@airroutetravel.ca or Phone: +1 416-849-1495, or by mail to 1585 Markham Road, Suite 307, Scarborough, Toronto, ON, M1J0B1.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.